Politique de remboursement

RETURN AND REFUND POLICY

Last updated: July 18, 2026

Mossy World mossyworldco@gmail.com [INSERT BUSINESS ADDRESS]

We have a 30-day return policy for tools and hard goods (such as tweezers, stampers, spray bottles, and glass containers), which means you have 30 days after receiving your item to request a return.

Kits, moss, soil, substrate, pebbles, and other natural or consumable materials are final sale and cannot be returned or refunded, whether purchased on their own or as part of a kit — see "Exceptions / Non-Returnable Items" below for the full list.

To be eligible for a return, your item must be unopened, unused, and in its original packaging. You'll also need your receipt or proof of purchase.

To start a return, contact us at mossyworldco@gmail.com with your order number and reason for return. Returns must be requested before sending anything back — items sent to us without first requesting a return will not be accepted.

If your return is accepted, we'll send you a prepaid return shipping label via Chit Chats, along with instructions on how and where to send your package.

You can always reach us with any return question at mossyworldco@gmail.com.

DAMAGES AND ISSUES
Please inspect your order as soon as it arrives. If your item is defective, damaged in transit (such as a cracked glass container), or if you received the wrong item, contact us within 48 hours of delivery at mossyworldco@gmail.com with photos of the item and its packaging, so we can evaluate the issue and make it right — no return shipping required on our end for these cases.

EXCEPTIONS / NON-RETURNABLE ITEMS
The following are final sale and cannot be returned or refunded:

  • Boxed kits (Essentials, Themed, Mystery) — once shipped, whether opened or not, since contents include live moss and cannot be verified or resold
  • Live moss, plants, and other perishable natural materials sold on their own
  • Soil, substrate, pebbles, sand, bark, and other consumable add-ons
  • Custom or personalized orders
  • Sale items and gift cards

Tools and hardware — such as tweezers, terrarium stampers, spray bottles, and glass containers sold separately — are eligible for return within 30 days under the terms above.

Please get in touch if you have questions about your specific item — we're happy to help figure out what's possible.

EXCHANGES
The fastest way to get what you actually want is to return the item you have and, once the return is accepted, place a separate order for the new item.

REFUNDS
We'll notify you once we've received and inspected your return, and let you know if the refund is approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please note it can take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved and you still haven't received your refund, contact us at mossyworldco@gmail.com.

QUESTIONS
For anything return-related, reach us anytime at mossyworldco@gmail.com.